An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. In 1997, she channeled that expertise into Guest Enterprises, Inc., her own speaking and training company designed to inspire stellar customer service and help others create noteworthy guest experiences.
For more than two decades, she has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.
Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays of Big, Laurie presents her most sought-after and impactful strategies to find and close speaking business. Laurie lives in northern Illinois, USA where she is a wife, mother of two, lover of board games and below-average cook.